At Noai Trips, we are committed to ensuring your satisfaction with every purchase. If you receive a defective, damaged, or incorrect item, we’re here to help.
1. Eligibility for Return
We accept returns and exchanges under the following conditions:
- The item is defective, damaged, or not as described.
- You notify us within 3 days of receiving your order.
- The item is unused, in original packaging, and in resalable condition.
Returns requested after 3 days of delivery will not be accepted.
2. How to Request a Return
To initiate a return, please email us at [email protected] with:
- Your order number
- A clear description of the issue
- Photos of the item (if damaged or incorrect)
Our support team will review your request and provide further instructions.
3. Return Shipping
- In the case of incorrect, damaged, or defective items, Noai Trips will cover the return shipping cost.
- We will arrange the return pickup where possible or provide a shipping label if needed.
4. Refund Process
Once your return is received and inspected:
- If approved, your refund will be processed within 5–7 business days.
- Since we offer Cash on Delivery (COD) only, your refund will be issued via bank transfer or another agreed method after confirmation.
5. Non-Returnable Items
Returns will not be accepted for:
- Items that show signs of use or wear
- Products returned after the 3-day return window
- Items returned without original packaging
6. Contact Us
If you have any questions about our Return and Refund Policy, please reach out to:
📧 Email: [email protected]