At Noai Trips, we aim to deliver your travel and outdoor gear efficiently and reliably. Please read our shipping policy to understand how we handle orders and delivery.
1. Order Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
2. Delivery Timeframe
- Standard Delivery: 3–7 business days (depending on your location).
- Remote areas may require additional delivery time.
You will receive an order confirmation email once your order is placed, followed by a shipping confirmation with tracking details (if applicable).
3. Delivery Method
- All orders are delivered via reliable courier partners.
- Deliveries are made during standard business hours (Monday–Saturday).
4. Cash on Delivery (COD)
- We currently offer Cash on Delivery (COD) as the only payment method.
- Please ensure someone is available at the shipping address to receive and pay for the order.
5. Delivery Delays
Delays may occur due to:
- Weather disruptions
- High order volumes during holidays or sales
- Incomplete or incorrect address information
We are not liable for delays caused by external courier services but will do our best to assist with tracking and resolution.
6. Shipping Charges
- Shipping charges (if any) will be displayed at checkout before you confirm your order.
- We may offer free shipping promotions from time to time.
7. Incorrect Address
Customers are responsible for providing accurate shipping details. If the delivery fails due to incorrect or incomplete information:
- We will attempt to contact you
- Re-delivery may be attempted or the order may be canceled
8. Contact Us
For questions about shipping or your order status, please contact us at:
📧 Email: [email protected]